Bank of America Doubles OutReach to Troubled Homeowners
Bank of America Doubles OutReach to Troubled Homeowners
Bank of America Doubles OutReach to Troubled Homeowners
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March 21, 2011 (Shirley Allen)
mortgage-bofa-image
Bank of America (BofA) has announced that it is doubling its outreach staffing, adding more regional customer assistance centers, holding more community based events, and increasing collaboration with non-profit housing counselors in 2011.

The company also named Rebecca Mairone as the national mortgage outreach executive to lead the new initiative. Mairone will report directly to Bank of America Executive Vice President Terry Laughlin, who leads the newly created Legacy Asset Servicing unit.

In February, BofA opened regional assistance centers in Seattle and Chicago. The bank plans to open four more centers within two months near San Francisco; Los Angeles; Orlando, Fla.; and Washington, D.C.

Customers visiting the centers can meet with BofA representatives about a loan modification or other steps to help them stay in their homes. BofA hosted meetings with more than 12,000 customers at its centers in 2010. BofA customers visiting one of the sites will have one point of contact. Their entire loan-modification review will be completed at the center.

“Providing customers with face-to-face counseling and on-site decision making is a key element in continually improving the process for customers experiencing financial hardship,” said Laughlin. “Rebecca’s deep knowledge of default servicing and modification programs makes her a natural choice to lead this effort.”

BofA is participating with non-profit partners like HOPE NOW and Neighborhood Assistance Corporation of America (NACA) in events throughout the country to reach out to distressed homeowners.

The bank has also launched a series of outreach events for its own customers and still has 11 more events planned in the first half of 2011. The bank met with more than 3,330 customers in the first three events this year.

BofA works with more than 2,000 non-profit housing organizations across the country, and is active in training and updating housing counseling groups about modification programs and processes.

“Our efforts to keep financially distressed customers in their homes have resulted in nearly 800,000 loan modifications in the last three years, but the exceptional severity and length of this economic crisis leaves us with much more work to do,” said Mairone. “By establishing a presence in the community, we’ve had greater success reaching customers who have not been responsive to more traditional contact methods.

Tags: Bank of America, loan modifications, distressed homeowners, outreach programs, counseling, mortgage modifications, non-profit housing organizations, non-profit partners

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Helpful Tools
Mortgage
Calculator

Estimate your monthly mortgage payment
Auto Loan
Calculator

Determine how much car you can afford before buying
Learn About
Mortgage Loans

Learn about the different types of home loans
15 Year vs 30 Year
Loan Comparison

Compare 15 year and 30 year mortgage loans
Todays Mortgage
Rates

See today's mortgage rates. Shop, compare and save.

March 21, 2011 (Shirley Allen)
mortgage-bofa-image
Bank of America (BofA) has announced that it is doubling its outreach staffing, adding more regional customer assistance centers, holding more community based events, and increasing collaboration with non-profit housing counselors in 2011.

The company also named Rebecca Mairone as the national mortgage outreach executive to lead the new initiative. Mairone will report directly to Bank of America Executive Vice President Terry Laughlin, who leads the newly created Legacy Asset Servicing unit.

In February, BofA opened regional assistance centers in Seattle and Chicago. The bank plans to open four more centers within two months near San Francisco; Los Angeles; Orlando, Fla.; and Washington, D.C.

Customers visiting the centers can meet with BofA representatives about a loan modification or other steps to help them stay in their homes. BofA hosted meetings with more than 12,000 customers at its centers in 2010. BofA customers visiting one of the sites will have one point of contact. Their entire loan-modification review will be completed at the center.

“Providing customers with face-to-face counseling and on-site decision making is a key element in continually improving the process for customers experiencing financial hardship,” said Laughlin. “Rebecca’s deep knowledge of default servicing and modification programs makes her a natural choice to lead this effort.”

BofA is participating with non-profit partners like HOPE NOW and Neighborhood Assistance Corporation of America (NACA) in events throughout the country to reach out to distressed homeowners.

The bank has also launched a series of outreach events for its own customers and still has 11 more events planned in the first half of 2011. The bank met with more than 3,330 customers in the first three events this year.

BofA works with more than 2,000 non-profit housing organizations across the country, and is active in training and updating housing counseling groups about modification programs and processes.

“Our efforts to keep financially distressed customers in their homes have resulted in nearly 800,000 loan modifications in the last three years, but the exceptional severity and length of this economic crisis leaves us with much more work to do,” said Mairone. “By establishing a presence in the community, we’ve had greater success reaching customers who have not been responsive to more traditional contact methods.

Tags: Bank of America, loan modifications, distressed homeowners, outreach programs, counseling, mortgage modifications, non-profit housing organizations, non-profit partners

FILL OUT THE FORM
It all starts here. Select the loan product you want to apply for and complete the subsequent questionnaire.
WE VERIFY & TRANSMIT TO LENDERS
Once we receive your completed questionnaire we verify a couple vital pieces of information and direct your information to our network of lenders, all within minutes.
REVIEW YOUR OFFERS
With offers in hand you can now compare rates and costs and get the best possible deal. Comparison shopping made easy. You fill out one form and lenders compete for your business.
CHOOSE YOUR LENDER
Congratulations! With the great learning tools we provide for you at LoanRateNetwork and the offers you have received, you've found the right product and the best rate.
HOW LOANRATENETWORK
LOAN CENTER WORKS
ADVANTAGES OF USING
LOANRATENETWORK
FAST & EASY. DATA ENCRYPTED
Applying to multiple lenders is fast and easy with our one simple questionnaire. Choose the product you’re looking for, take a few moments to answer a few questions and you’re on your way to saving.
NO OBLIGATION. NO HIDDEN FEES
Any of the services on our website are 100% free, there is no obligation to use our services or any hidden fees. We’re not loan brokers so we don’t charge broker fees like other websites.
NO SSN OR CREDIT CHECK
No SSN or credit check is necessary to use our services. We bring lenders to you so they can compete for your business and you save. That information only becomes necessary after you choose a lender.
Helpful Tools

March 21, 2011 (Shirley Allen)
mortgage-bofa-image
Bank of America (BofA) has announced that it is doubling its outreach staffing, adding more regional customer assistance centers, holding more community based events, and increasing collaboration with non-profit housing counselors in 2011.

The company also named Rebecca Mairone as the national mortgage outreach executive to lead the new initiative. Mairone will report directly to Bank of America Executive Vice President Terry Laughlin, who leads the newly created Legacy Asset Servicing unit.

In February, BofA opened regional assistance centers in Seattle and Chicago. The bank plans to open four more centers within two months near San Francisco; Los Angeles; Orlando, Fla.; and Washington, D.C.

Customers visiting the centers can meet with BofA representatives about a loan modification or other steps to help them stay in their homes. BofA hosted meetings with more than 12,000 customers at its centers in 2010. BofA customers visiting one of the sites will have one point of contact. Their entire loan-modification review will be completed at the center.

“Providing customers with face-to-face counseling and on-site decision making is a key element in continually improving the process for customers experiencing financial hardship,” said Laughlin. “Rebecca’s deep knowledge of default servicing and modification programs makes her a natural choice to lead this effort.”

BofA is participating with non-profit partners like HOPE NOW and Neighborhood Assistance Corporation of America (NACA) in events throughout the country to reach out to distressed homeowners.

The bank has also launched a series of outreach events for its own customers and still has 11 more events planned in the first half of 2011. The bank met with more than 3,330 customers in the first three events this year.

BofA works with more than 2,000 non-profit housing organizations across the country, and is active in training and updating housing counseling groups about modification programs and processes.

“Our efforts to keep financially distressed customers in their homes have resulted in nearly 800,000 loan modifications in the last three years, but the exceptional severity and length of this economic crisis leaves us with much more work to do,” said Mairone. “By establishing a presence in the community, we’ve had greater success reaching customers who have not been responsive to more traditional contact methods.

Tags: Bank of America, loan modifications, distressed homeowners, outreach programs, counseling, mortgage modifications, non-profit housing organizations, non-profit partners

HOW LOANRATENETWORK
LOAN CENTER WORKS
FILL OUT THE FORM
It all starts here. Select the loan product you want to apply for and complete the subsequent questionnaire.
WE VERIFY & TRANSMIT TO LENDERS
Once we receive your completed questionnaire we verify a couple vital pieces of information and direct your information to our network of lenders, all within minutes.
REVIEW YOUR OFFERS
With offers in hand you can now compare rates and costs and get the best possible deal. Comparison shopping made easy. You fill out one form and lenders compete for your business.
CHOOSE YOUR LENDER
Congratulations! With the great learning tools we provide for you at LoanRateNetwork and the offers you have received, you've found the right product and the best rate.
ADVANTAGES OF USING
LOANRATENETWORK
FAST & EASY. DATA ENCRYPTED
Applying to multiple lenders is fast and easy with our one simple questionnaire. Choose the product you’re looking for, take a few moments to answer a few questions and you’re on your way to saving.
NO OBLIGATION. NO HIDDEN FEES
Any of the services on our website are 100% free, there is no obligation to use our services or any hidden fees. We’re not loan brokers so we don’t charge broker fees like other websites.
NO SSN OR CREDIT
CHECK
No SSN or credit check is necessary to use our services. We bring lenders to you so they can compete for your business and you save. That information only becomes necessary after you choose a lender.